Terms of Service

By using the Getavay website, buying a trip, or exchanging messages with Avay, you are deemed to have read and agreed to these terms.

In these terms, "Getavay", "we", "us" and "our" mean Getavay and the people who operate it. "You" and "your" mean the person using the service. "Avay" means the travel assistant you reach through the website, SMS or WhatsApp. "Trip" means a single trip you have paid for under one of our plans.

These terms are governed by the laws of the State of Texas, United States.

Getavay gives you access to Avay, a travel assistant you text during a trip. You pay once for each trip and choose a plan covering up to 7, 14 or 30 days. Getavay is not a subscription and does not renew.

Avay helps with the trip you have already booked. Getavay does not sell flights, hotels or activities and is not a travel agency, tour operator or seller of travel. When Avay shows you alternative flights or places to go, it is showing you options, not buying anything on your behalf.

Avay is software. It is not a licensed travel agent, a medical or legal adviser, or an emergency service. In an emergency, contact local emergency services.

You need an account to buy a trip. You must be at least 18 years old, or the age of majority where you live, and able to enter a contract.

Keep your email, password and mobile number accurate and current, and keep your sign-in details to yourself. You are responsible for what happens under your account.

Only give us a phone number you control. Adding someone else's number so that Avay messages them is not permitted.

A plan covers one trip for the number of calendar days it names, counted inclusively from the start date you set. A 7-day plan covers a trip from May 18 to May 24; it does not cover one ending May 25.

Plans are tied to the trip you bought them for and cannot be moved to another trip or another person. If your dates change, you can edit the trip as long as it still fits within the days your plan covers.

Avay's help is available for the length of the trip. After a trip ends, your history stays in your account, but Avay stops watching that trip.

Prices are shown before you pay and are charged once per trip in United States dollars. Payments are processed by Stripe. We do not see or store your full card details.

If a payment fails or is reversed, the trip does not activate and Avay will not begin.

If something goes wrong on our side, contact support with your trip details and we will look at your request individually. A refund policy will be published here once it is finalized, and refunds are handled case by case until then.

Giving us your mobile number and continuing through sign-up is your consent to receive messages from Avay about your trip at that number. These are transactional messages: replies to what you ask, plus reminders and alerts such as check-in windows, gate changes and hotel checkout.

Message and data rates may apply, and message frequency varies with your trip and how much you write to Avay. Reply STOP at any time to stop automated messages to that number, and START to begin again. Reply HELP for help, or email support@getavay.com.

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, and we cannot guarantee that any single message arrives.

Flight, airport, hotel, place and weather information comes from third parties and can change without notice. Times, gates, terminals, check-in windows, opening hours and distances that Avay gives you are for convenience only.

Always confirm anything that matters with your airline, hotel or transport provider before you act on it. Where Avay does not have live information, it will say so rather than guess.

Getavay is not responsible for changes, delays, cancellations, closures or errors made by airlines, hotels, transport providers, mapping services, or any other external provider.

Anything Avay says about visas, entry requirements, customs, vaccinations, local laws or safety is general information, not advice, and can be out of date.

Confirm entry and immigration requirements with the official government sources for your destination and your nationality, and check your own government's travel advice before you travel. You are responsible for travelling with the right documents.

Use Getavay for your own travel. Do not use it to break the law, to harass anyone, to send bulk or unsolicited messages, to impersonate someone else, or to try to get around the limits of the service.

Do not attempt to access other people's accounts or data, interfere with the service, or take it apart to rebuild it as a competing product.

We may suspend or close an account that is being used this way.

Getavay works by connecting to other services, including payment processing, messaging carriers, flight data, mapping and photo libraries, and the model that generates Avay's replies. Their availability and accuracy are outside our control.

Links and map links Avay sends take you to sites we do not run. We are not responsible for their content or their privacy practices.

Getavay, the Getavay name, and the software behind Avay belong to us. You may not copy, resell or redistribute them.

Your trip details and your messages remain yours. You give us permission to use them for the purpose of running the service for you, as described in the Privacy Policy.

Photographs of places are supplied by external libraries and belong to their photographers under their own licences.

Getavay is provided as is and as available, without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error free, or that anything Avay says will be accurate or complete.

To the fullest extent permitted by law, Getavay is not liable for indirect or consequential loss, including missed flights or connections, lost bookings, lost time, or lost enjoyment of a trip.

Where liability cannot be excluded, our total liability to you for any claim is limited to the amount you paid for the trip the claim relates to.

Nothing in these terms excludes liability that cannot be excluded by law.

We may change, add or remove features, and we may take the service down for maintenance. We aim to keep interruptions short and to avoid them while trips are running.

If we withdraw the service entirely while you have an active trip, we will tell you and handle the remaining days fairly.

You can close your account at any time from the Account page. Closing it deletes your profile, your trips and your conversation with Avay, and Avay stops messaging your number. This cannot be undone.

Closing an account does not by itself refund a trip you have already paid for. Contact support first if you want a refund considered.

We may close an account that breaks these terms, and we may keep records we are required by law to keep.

We may update these terms. The date at the top of this page shows when they last changed, and continuing to use Getavay after a change means you accept the updated terms.

If a change is significant, we will make a reasonable effort to tell you before it takes effect.

Questions about these terms can go to support@getavay.com, or through the contact page.